Refund policy

RETURN & REFUND POLICY

Our Flowers
Every arrangement from Hannah B Design is designed by hand, just for you, with fresh blooms chosen at their peak. Because flowers are living, perishable things, they can’t be returned or resold once they leave our studio. For this reason, all sales are final, and we’re unable to accept returns or exchanges.

If Something Isn’t Right
We care about every arrangement we send out. If your flowers arrive damaged, please email us at hannahbdesignsf@gmail.com within 24 hours of delivery with a photo of the arrangement and your order number. We’ll review it and decide on the best way to make it right, either a replacement or a refund. Approved refunds are issued to your original payment method.

Natural Variation and Substitutions
Flowers are seasonal and each bloom is unique, so your arrangement may vary slightly from the photos. If a flower is unavailable, we may substitute one of similar style, color, and value, always keeping the look and feel of your design.

Weddings and Events
Event and wedding orders follow the terms in your signed proposal or contract. A non-refundable retainer fee secures your date and is applied to your final balance. If you need to cancel more than 60 days before your event, we’ll refund any payments beyond the retainer. Cancellations 30–60 days before the event are refunded less the retainer and any flowers, rentals or materials already purchased for your design. Within 30 days of the event, once your flowers have been ordered, all payments are non-refundable. Life happens — if you need to postpone, your retainer can be transferred once to a new date within 12 months, subject to our availability.

Order Cancellations
Everyday orders may be cancelled for a full refund up to 48 hours before the scheduled delivery. After that, we’ve already purchased your flowers, so the order can’t be cancelled.

Contact Us
Hannah B Design LLC
640 28th Ave Apt 5, San Francisco, CA 94121
hannahbdesignsf@gmail.com